Tele Center Inc.
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Please take a few moments to provide us with information about your organization's capabilities so that we can better identify qualified prospects for you:
 
Name:
Title:
Company Name:
Address:
City:
State:
Province:
Zip/Postal Code:
Country:
Phone:
Fax:
E-mail:
Website:
  1. Please check any of the following services your company offers to clients.

    Inbound Call Handling
    Outbound Telemarketing
    IVR
    Market Research
    Fulfillment
    Direct Mail
    Consulting
    Other (please specify)

  2. Please check any of the following support services your company offers to clients.

    Predictive Dialing
    Remote Monitoring
    Warm Transfer
    Web Enabled Workstations
    Fax or Email Workstations
    Digital Recording
    Third Party Verification
    Other (please specify)

  3. What service do you consider your best specialty?

    Inbound Call Handling
    Outbound Telemarketing
    Other (please specify)

  4. What percentage of your business is inbound versus outbound?

    Inbound Percentage
    Outbound Percentage

  5. What percentage of the work you perform for your clients is business to business and/or business to consumer.

    Business to Business
    Business to Consumer

  6. Which industries most represent your current client list?

    High Tech
    Banking and Finance
    Mortgage
    Insurance
    Healthcare
    Telecommunications
    Pharmaceutical
    Utilities
    Fund Raising
    Advertising Agencies
    Other (please specify)

  7. Please provide a ranking of the programs you currently perform for your clients, i.e., 1 (most important), 2 (next important), etc. If a particular service is not applicable, please leave that box blank.

    Appointment Setting
    Sales
    Order Taking
    Customer Service
    Inquiry Handling (pre-sales)
    Technical Support (post sales Support)
    Lead Generation
    Other

  8. What is your company's specialty?



  9. What type of program do you prefer?



  10. Does your organization have licensed agents?

    Yes (please specify industry)

  11. Does your company offer other language capabilities, in addition to English?

    Yes (please specify)

  12. Which of the following best describes your pricing model?

    Hourly
    Pay for Performance
    Other (please specify)

  13. Does your organization ever consider commission or pay for performance projects?

    Yes (please specify)

  14. Please provide a description of the price range(s) your company charges for the services you provide to your clients, including set-up fees.



  15. How many TSR's or CSR's does your company employ?



  16. How many workstations does your organization have?



  17. How many call center sites does your organization have?



  18. Please provide the locations(s) of your call center(s).



  19. What are your hours of operation?



  20. How many years has your company been in business?



  21. Please provide the name and telephone number of another person in your company that we can contact, should you be unavailable.



  22. Are you interested in upsell programs?

    Yes



 
Tele-Center is a FREE
Referral Service That Helps
You to Identify and Evaluate
Only Pre-Qualified Call Centers and Telemarketing Companies.
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Copyright 2006, Tele-Center, Inc.
All rights reserved.

Types of BPO Call Centers:  Business to Business (B2B) - Business to Consumer (B2C) - Inbound - Outbound - Interactive Web Chat - IVR - Near Shore - Offshore - Onshore.  Client Industries:  Airline - Computer - Hi-Tech - Consumer Products - Education - Electronics - Financial & Banking - Healthcare - Industrial - Insurance. Manufacturing - Marketing - Mortgage - Power - Publishing - Security - Software - Telecommunications - Transportation - Utilities.  Types of Programs:  Appointment Setting - Contact Management - CRM - Customer Acquisition - Customer Relations - Customer Retention - Customer Support - Data Collection - Database Maintenance - Database Update - Direct Marketing - Direct Response - Get Out the Vote - Help Desk - Lead Generation - Order Entry - Promotions - Prospecting - Sales - Student Loan Refinancing - Technical Support.  Types of Pricing:  Hourly - Commission - Pay for Performance - Per Minute.  Free Call Center and Telemarketing Referral.